Privacy Policy

Chicago Food Truck Hub, LLC (“Company”) makes a firm commitment to privacy for our website visitors. The Company created this Privacy Policy (“Privacy Policy”) to give users confidence when using the Company’s website, located at ChicagoFoodTruckHub.com (“Website”) and to demonstrate the Company’s commitment to the protection of users’ privacy. This Privacy Policy is only applicable to the Company’s Website, and not to any other website that users may be able to access from the Company’s Website, each of which may have data collection and use practices and policies that differ materially from this Privacy Policy. By using the Company’s Website, users are agreeing to the terms of the Privacy Policy.

Notification of Privacy Policy Changes
The Company reserves the right to change the Privacy Policy at any time, without prior notice. By using the Website, users accept the terms of the Privacy Policy.

Notice Concerning Children
The Company’s Website is a general audience website. The Company does not direct any content specifically at children under 13 years of age. The Company understands and is committed to respecting the sensitive nature of childrens’ privacy online. If the Company learns or has reason to suspect that a Website visitor is under age 13, the Company will promptly delete any personal information regarding that visitor.

Information Collection Practices
What basic information does the Company collect?
Users can visit the Company’s Website to read information about the Company, including the services it provides, without sharing any details about themselves, including personal information or the reason for their visit. In operating the Website, the Company provides optional forms where users are able to request a quote, subscribe to an e-newsletter, submit a general contact request, and other similar actions. Such forms may request a user’s name, company, title, phone number, email address, and other information to help the Company determine a user’s needs related to the Company’s products and services and in order for users to receive or view documents or other information from the Company and/or its Website. The Company uses the information provided to send updates about the Company and to contact users if a quote request or question was submitted. The Company may ask for additional information, including how users heard about the Company. This information is provided by users on a voluntary basis and is not required in order to use the Company’s Website or to provide users with a proposal. The Company uses the information that users submit via the Website to contact users about their interests in working with the Company, to send information regarding the Company and to communicate any other relevant Company news, events or opportunities. This information may also be used to improve the services the Company provides to users. The information is collected and stored in a manner that is appropriate for the nature of the data that is collected and the need to fulfill users’ requests. The Company does not share, sell, rent, or trade Personally Identifiable Information with third parties for promotional purposes. The Company may share information relevant to users’ event requests to the extent that the Company’s partners may be able to provide estimates for products and services and availability for users’ events.

Automatic Non-Personal Data Collection
The Company’s Website uses tracking cookies and web beacons (which are typically a small pixel) to better understand site analytics through users’ activity on the Website, including pages visited, time and date of visit and the length of time spent on each page. No personal information about users is requested or revealed in the process. The Website may also gather anonymous traffic data, in conjunction with third party analytics providers, that does not personally identify users, but that may be helpful for marketing purposes or for improving the content and services the Company offers, such as the referral website that leads users to the Company Website. The Company reserves the right to publish such anonymous, aggregate summary information regarding its visitors for promotional purposes. By continuing to use the Company’s Website, users agree to the manner in which the Company uses cookies and other data collection methods and technologies, as described in this Privacy Policy.

Users may disable the use of the Website to track cookies through their browser settings. The Company’s services may rely on these cookies and portions of the Website may not work properly if cookies are disabled. However, for the typical user on the Company’s Website, disabling cookies is not anticipated to alter the website viewing experience.

Security and Privacy
The Company’s Website is built on the Squarespace platform, which employs Secure Sockets Layer protocol (SSL) certificates to improve security. SSL secures connections and prevents hackers from stealing visitors’ information. Squarespace uses 2048-bit SSL encryption on all pages and Transport Layer Security (TLS) version 1.2 for all HTTPS connections (as of April 2020; this data may be changed and is not regularly monitored to update in the Company’s Privacy Policy).

Payment Transactions
The security of your personal information, including payment information, is important to the Company. No payment information or Personal Account Numbers (PAN) are transmitted through the Company’s Website. For users who are interested in using the Company’s services, payment may be provided through secure third party platforms. In the course of a standard transaction between a customer and the Company, billing information such as credit cards and ACH banking information (eCheck) may be shared with a third party; this information is not received, viewable or managed by the Company. Billing details are provided through a secured connection to Stripe, a secure third party payment processor. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

Communications
Upon successfully submitting information to the Company such as requesting a quote, submitting or emailing a question, registering for an event, completing a survey or other actions where users voluntarily provide the Company information, the Company reserves the right to send users emails. These emails may be a single confirmation message or may be information relevant to the interest area for which the user expressed interest by submitting information.

Communications Opt Out
Visitors who request information through the Company’s Website or sign up for the Company’s email newsletter may review, update, modify, delete or unsubscribe from any email newsletter communication. This can be done by either contacting the Company or by clicking on the ‘unsubscribe’ link on the bottom of any such email newsletter.

Blog Disclosure
The Company may use a blog to communicate relevant information to users. Users should act with caution when posting comments, as any Personally Identifiable Information (PII) submitted on the Company’s blog can be read, collected, or used by other users of the blog and others who may see this information on the internet, which could be used to send users unsolicited messages. The Company is not responsible for the content users post or any Personally Identifiable Information users choose to submit on the blog.

Testimonials
The Company may post testimonials from the Company’s customers and partners on the Company’s Website and other marketing channels, which may contain Personally Identifiable Information such as the testimonial author’s name and company name. The Company does obtain consent prior to posting the testimonial to include the author’s name and company name along with their testimonial.

Links to Other Websites
The Company’s Website contains links to other sites that are not owned or controlled by the Company. The Company is not responsible for the content, privacy practices or data collection of other websites. The Company encourages users to be aware of each website visited and to read and be aware of the privacy and data statements of each website that collects personally identifiable information and payment transaction information. This privacy statement applies only to information collected by the Company’s Website.

Legal Disclosure
The Company reserves the right to disclose your personally identifiable information as required by law and when the Company believes that disclosure is necessary to protect the Company’s rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Contact Us and Questions
For questions about this privacy policy or this Website, please contact the Company directly through the communication methods provided on the Company’s Contact Us page.